INSURED MOTORISTS RIGHTS IN ONTARIO ……
Do I have the right to select the shop that will repair my car?
YES. In order to expedite your claim select the repair shop and notify your insurance company or agent.
Do I need to get three estimates?
No. Do not waste your time and that of several repair shops getting estimates. Select your repair facility and notify your agent or insurance company. Your insurance company adjuster will need to inspect the damage. Some insurance agents may tell you to get two or three estimates. Talk to your insurance adjuster first. Generally claims are handled by the company's claims department, not the agent.
Must I notify my insurance company before repairs?
YES. Insurance policies require that you notify the insurance company or your agent. Make a report and tell them where the damaged vehicle can be inspected.
Who is responsible for the repairs?
The auto body repair shop. That is why it is important that you select a repair facility that is properly TRAINED and EQUIPPED to restore your automobile to its pre-accident condition.